Privacy policy
What we collect
Information you give us
- Account details: name, email address, phone number (optional) and password (stored encrypted, so we never see it).
- Seller details: stall name, logo, bio, general area, pickup address, pickup times and, where needed, licence or registration details.
- Content: photos, videos, listings and messages you post or send.
- Activity: reservations, orders, your Buy Again list, the stalls you follow, and any reports or blocks you make.
- Support and sign-up forms: whatever you choose to tell us.
Information collected automatically
- Device and app data: device type, operating system, app version, crash logs and a push-notification token if you allow notifications.
- Approximate location: the suburb or postcode you enter, used to show nearby growers. We only use your device's precise location if you choose to allow it, and only while you're using the app.
- Camera and photos: accessed only when you choose to take or upload a photo or video.
We don't sell your personal information, and we don't use it for third-party advertising.
How we use it
- To run your account and show you produce from growers near you.
- To process reservations, including sharing a seller's pickup address with a buyer once the seller confirms.
- To send notifications you've turned on, such as new listings from stalls you follow, reservation updates and pickup reminders. You can switch each type off in Settings.
- To keep Ripe safe: review reports, enforce our terms, prevent fraud and check seller licences.
- To fix bugs and improve the app.
- To email you about your account and, if you opt in, Ripe news. You can unsubscribe at any time.
Who can see what
- Everyone using Ripe can see seller stall names, logos, bios, general area, listings and videos, plus a buyer's first name and stall follows where shown.
- A buyer you're dealing with sees your stall details and, once you confirm their reservation, your pickup address and any phone number you choose to share.
- A seller you buy from sees your name, reservation details and any message you send.
Service providers
We use trusted providers to run Ripe. They may only use your information to provide their service to us:
- Supabase: database, login and file storage, hosted in Sydney, Australia.
- Netlify: website hosting and website forms.
- Expo, Apple and Google: app delivery and push notifications.
- Email providers: for account and support emails.
Some of these providers may process limited data, such as push tokens, crash logs and website form entries, outside Australia, including in the United States. We take reasonable steps to make sure they protect it to a standard consistent with the Australian Privacy Principles.
How long we keep it
- While your account is open, we keep your information so the app works.
- When you delete your account, we delete your profile, listings, photos, videos, follows and Buy Again list within 30 days.
- We may keep limited records longer where the law requires it or for safety, such as reports about a user, records of serious rule breaches, or transaction records. These are kept for up to 7 years and then deleted.
Your choices and rights
- Access and correction: you can view and edit most of your information in the app, or ask us for a copy.
- Delete your account: in the app go to Me → Settings → Delete my account, or use our deletion request page.
- Notifications: turn them on or off in Settings or in your phone's settings.
- Permissions: you can withdraw camera, photo or location access in your phone's settings at any time.
Security
We protect your information with encrypted connections, encrypted passwords, access controls and database security rules. No system is perfectly secure. If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Children
Ripe is for people aged 18 and over. We don't knowingly collect information from children.
Contact and complaints
For privacy questions, requests or complaints, email hello@ripeproduce.com.au with "Privacy" in the subject. We'll respond within 30 days. If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner.
We may update this policy and will let you know in the app about significant changes.